Licence Key not recognized

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wmb121
Posts: 2
Joined: Sat Apr 20, 2013 4:00 pm

Licence Key not recognized

Post by wmb121 »

I upgraded from a Win 7 computer to a Win 10 computer,
downloaded MKV to the new computer but my original key number is not recognized.
Woodstock
Posts: 9914
Joined: Sun Jul 24, 2011 11:21 pm

Re: Licence Key not recognized

Post by Woodstock »

It should be recognized, so long as there weren't any "hidden" characters in it. Using Copy/Paste from some email programs (Outlook is one of them, including the online Outlook/365) will copy hidden formatting characters in addition to the text.

The most reliable methods are to type it in directly, OR copy it from the email, paste it into a TEXT ONLY application (Notepad works, Wordpad not so much), then copy/paste into MakeMKV from there.
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wmb121
Posts: 2
Joined: Sat Apr 20, 2013 4:00 pm

Re: Licence Key not recognized

Post by wmb121 »

Using NotePad rather than WordPad solved my problem.
The License Key was finally recognized.

Thank you for solving my dilemma so quickly.
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