Time from purchase to receive registration key?

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superbarbu
Posts: 2
Joined: Wed Apr 03, 2019 10:15 am

Re: Time from purchase to receive registration key?

Post by superbarbu » Wed Apr 03, 2019 5:10 pm

still no answer from support....

Davedaps
Posts: 2
Joined: Wed Apr 03, 2019 1:25 am

Re: Time from purchase to receive registration key?

Post by Davedaps » Wed Apr 03, 2019 5:33 pm

So I registered with the payment company and it's stating the order is still pending. I guess when we receive the key, it is marked as complete. I'm guessing the owner is side tracked at the moment. I just hope it wasn't the Feds that got to him :D

pjroberts
Posts: 1
Joined: Wed Apr 03, 2019 6:53 pm

Re: Time from purchase to receive registration key?

Post by pjroberts » Wed Apr 03, 2019 7:04 pm

Ditto. makeMKV has been very useful, and so it was time to ante-up. At the moment I’m just out $50, I guess. No code. No response from support@makemkv.com.

Furnace Inferno
Posts: 6
Joined: Tue Apr 02, 2019 12:53 pm

Re: Time from purchase to receive registration key?

Post by Furnace Inferno » Wed Apr 03, 2019 8:12 pm

Beta key hasn’t been updated yet either :shock:

Prof.Ron.Helms
Posts: 2
Joined: Sat Jul 28, 2018 3:13 pm

Re: Time from purchase to receive registration key?

Post by Prof.Ron.Helms » Wed Apr 03, 2019 9:27 pm

Same problem as others: Purchased software 11 hours ago. Quickly received first notification email, nothing further, not in spam or other folders.
Logged into 2Checkout, which says payment was approved. Presumably makemkv (or 2Checkout) has the money.
No key. What's up?

forgotn1
Posts: 2
Joined: Wed Apr 03, 2019 4:36 am

Re: Time from purchase to receive registration key?

Post by forgotn1 » Wed Apr 03, 2019 10:14 pm

Just received my key, finally. And the beta key was updated in the last hour or so. Seems like everything's back up and running.

geerlingguy
Posts: 2
Joined: Wed Apr 03, 2019 2:18 pm

Re: Time from purchase to receive registration key?

Post by geerlingguy » Wed Apr 03, 2019 10:21 pm

Just received my registration key a few minutes ago, and it worked! Probably either some process got broken and had to be fixed, or there may have been a large backlog or something due to the beta key having expired a few days ago and many holdouts (like me) finally went ahead and bought the software :)

mike admin
Posts: 3596
Joined: Wed Nov 26, 2008 2:26 am
Contact:

Re: Time from purchase to receive registration key?

Post by mike admin » Wed Apr 03, 2019 10:52 pm

My apologies to everyone. This is a gross screw up on our side, this happened for a first time and hopefully would never happen again. All orders are delivered as of now.

p.s. Everyone who requested a refund during this time out of frustration or for any other reason - the refund will be granted automatically within 5 business days.

hrosvit
Posts: 2
Joined: Wed Apr 03, 2019 12:44 pm

Re: Time from purchase to receive registration key?

Post by hrosvit » Wed Apr 03, 2019 11:07 pm

You’re speaking for myself, Mike, you don’t have anything to apologize for. A slight delay is nothing compared to the benefit we’ve all had from your software over the years. And a lot of us have been using it for free for a while. I’m glad to pitch in now.

Furnace Inferno
Posts: 6
Joined: Tue Apr 02, 2019 12:53 pm

Re: Time from purchase to receive registration key?

Post by Furnace Inferno » Wed Apr 03, 2019 11:38 pm

As above no worries, I was more worried something had happened to you!

I'd only been testing it with UHD's deciding what to do with my movie collection but now I've started full steam ahead at backing up all of them the cost is a damn site cheaper than the Kaleidescape systems I had been looking at or even the Zappiti and without the restrictions (like getting locked into ecosystems) of either of those.

leicaman
Posts: 4
Joined: Tue Apr 02, 2019 3:58 pm

Re: Time from purchase to receive registration key?

Post by leicaman » Wed Apr 03, 2019 11:43 pm

Hey...I sent an email today to support and got and response with my key attached. Hope everyone else got theirs too.
cheers

CoolCat
Posts: 5
Joined: Sun Oct 04, 2015 4:12 am

Re: Time from purchase to receive registration key?

Post by CoolCat » Thu Apr 04, 2019 12:18 am

Thanks Mike! My key finally came a few hours ago, email was marked 4:56pm CDT. Can't wait to get to ripping with my new non-expiring registration!

rdgrimes
Posts: 10
Joined: Tue Apr 02, 2019 9:30 pm

Re: Time from purchase to receive registration key?

Post by rdgrimes » Thu Apr 04, 2019 12:25 am

Got mine too. No problemo, sometimes thing break.

Emrahalpat
Posts: 1
Joined: Wed Jun 19, 2019 9:06 am

Re: Time from purchase to receive registration key?

Post by Emrahalpat » Wed Jun 19, 2019 9:11 am

Hello

I have the same problem
The licence was bought on sunday, and the payment appears to be done succesfully and I got no emails,
I mailed support@makemkv.com with the screenshot of the approved order, and a reminder, but got no reply so far.

When can we expect the key?

Woodstock
Posts: 6409
Joined: Sun Jul 24, 2011 11:21 pm

Re: Time from purchase to receive registration key?

Post by Woodstock » Wed Jun 19, 2019 1:06 pm

It should appear in your inbox within minutes. Make sure it's not in your spam box. The message will come from the domain "2co.com".

They used to come from avangate.com, before they decided to get trendy with their "2 check out" branding.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

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