1.15.3 Shut down when backup

Everything related to MakeMKV
Post Reply
stefanop
Posts: 7
Joined: Tue Jan 29, 2019 12:35 pm

1.15.3 Shut down when backup

Post by stefanop »

I've installed versione 1.15.3, I can RIP movie file without no problem, when I try to backup whole disc, it starts and after 12-15 seconds a message saying an error has occurred and program will be closed. I've tried several BD with same conclusion.ì: Single file rip is ok, whole disc backup crashes the app.
Does anybody here have the same problem?

P.S. Windows version
Woodstock
Posts: 9914
Joined: Sun Jul 24, 2011 11:21 pm

Re: 1.15.3 Shut down when backup

Post by Woodstock »

Is it being closed by Windows, or MakeMKV shutting itself down?

If Windows closes it, there should be additional information in the Windows Event Viewer about it.

If it's MakeMKV, there should be additional information in the debug log, if you have that enabled.
MakeMKV Frequently Asked Questions
How to aid in finding the answer to your problem: Activating Debug Logging
stefanop
Posts: 7
Joined: Tue Jan 29, 2019 12:35 pm

Re: 1.15.3 Shut down when backup

Post by stefanop »

Do you know where can I find the debug log?
Woodstock
Posts: 9914
Joined: Sun Jul 24, 2011 11:21 pm

Re: 1.15.3 Shut down when backup

Post by Woodstock »

If you have it enabled (FAQ link in my signature explains how), on start-up, MakeMKV will tell you where the debug log will be stored. It is overwritten on start-up, so you'll have to run the backup again.
MakeMKV Frequently Asked Questions
How to aid in finding the answer to your problem: Activating Debug Logging
stefanop
Posts: 7
Joined: Tue Jan 29, 2019 12:35 pm

Re: 1.15.3 Shut down when backup

Post by stefanop »

Sorry, I'm very late. I solved! I didn't check the option DECRYPT VIDEO. I didn't imagine it.
Thank you for your help Woodstock and Merry Christmas!
Post Reply