Download issue

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barrygordon
Posts: 27
Joined: Mon May 24, 2010 5:08 pm

Download issue

Post by barrygordon » Wed Dec 24, 2014 6:22 pm

I have attempted to download version 1.9.0 for windows several times now. The install goes completely as expected with no issues. However when done I still have makeMKV version 1.8.11 on my system. I have no idea what is wrong. According to the installation dialogs it is installing 1.9.0 in the correct space, but nothing changes.

Any help appreciated.

Woodstock
Posts: 6922
Joined: Sun Jul 24, 2011 11:21 pm

Re: Download issue

Post by Woodstock » Wed Dec 24, 2014 7:47 pm

Are you running the install as an administrator?

If your original install was done with an administrative account, it is possible that the update won't work unless you use the same account.

You can also try doing a manual removal of MakeMKV, then install. Sometimes, the prompt to continue the install comes up before the uninstall has completed, and files are not properly unlocked in time to be replaced.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

barrygordon
Posts: 27
Joined: Mon May 24, 2010 5:08 pm

Re: Download issue

Post by barrygordon » Wed Dec 24, 2014 8:36 pm

That was it. I ran the install as admin and all is good. Thanks. What bothers me is I am an admin on the machine so when I run a process it should always be as admin.

Woodstock
Posts: 6922
Joined: Sun Jul 24, 2011 11:21 pm

Re: Download issue

Post by Woodstock » Thu Dec 25, 2014 12:10 am

There are slight differences in how permissions work between being logged in as THE admin, vs as a user who is an admin. And, if you have multiple accounts that have admin privileges, the one that installed a program "owns" it, so other admin-level users will have problems changing the configuration or files.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

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