www.makemkv.com

Hi,

I'm trying to rip The Matrix and it's failing. I've ripped many other UHD movies and never had any problems?

Drive Information
OS device name: G:
Current profile: BD-ROM
Manufacturer: ASUS
Product: BC-12D2HT
Revision: 3.00
Serial number: <deleted>
Firmware date: 2115-12-09 11:47
Bus encryption flags: 1E
Highest AACS version: 70

LibreDrive Information
Status: Possible (with patched firmware)
Drive platform: MT1959
Harware support: Yes
Firmware support: No
Firmware type: Original (patched version available)
Firmware version: 3.00
DVD all regions: Possible (with patched firmware)
BD raw data read: Possible (with patched firmware)
BD raw metadata read: Possible (with patched firmware)
Unrestricted read speed: Possible (with patched firmware)

Disc Information
Label: THE_MATRIX
Timestamp: 2018-04-05 18:01:26
Data capacity: 64.83 Gb
Disc type: BD-ROM UHD
Number of layers: 3
Bus encryption flags: 80

MakeMKV v1.14.5 win(x64-release) started
Using direct disc access mode
LibreDrive firmware support is not yet available for this drive (id=F8B3C9080B22)
Saved AACS dump file as C:\Users\<deleted>/.MakeMKV/MKB20_v61_The_Matrix_19A7.tgz
LibreDrive compatible drive is required to open this disc - video can't be decrypted.
Failed to open disc

Any help would be appreciated.

Thats a weird one you have the right fw but makemkv is not enabling libredrive
in that state i dont think any UHD disk will work
try deleting privatedata.tar in make mkv data directory and try again

I successfully ripped The Dark Knight trilogy UHDs last night, so I think the problem is specific to this disc.

I tried renaming "_private_data.tar" to "_private_data (backup).tar" and ripping the disc again, it failed but this time I got a slightly different log:

MakeMKV v1.14.5 win(x64-release) started
Downloading latest SDF to C:\Users\<deleted>/.MakeMKV ...
Using direct disc access mode
LibreDrive firmware support is not yet available for this drive (id=F8B3C9080B22)
Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom1'
Downloading latest HK to C:\Users\<deleted>/.MakeMKV ...
Saved AACS dump file as C:\Users\<deleted>/.MakeMKV/MKB20_v61_The_Matrix_19A7.tgz
LibreDrive compatible drive is required to open this disc - video can't be decrypted.
Failed to open disc

I'm going to email the MKB20_v61_The_Matrix_19A7.tgz file.

Just tried it again with debug logging on:

MakeMKV v1.14.5 win(x64-release) started
Debug logging enabled, log will be saved as C:\Users\<deleted>/MakeMKV_log.txt
Using direct disc access mode
LibreDrive firmware support is not yet available for this drive (id=F8B3C9080B22)
Saved AACS dump file as C:\Users\<deleted>/.MakeMKV/MKB20_v61_The_Matrix_19A7.tgz
LibreDrive compatible drive is required to open this disc - video can't be decrypted.
DEBUG: Code 0 at E"`0L*bjuZ+[XW`":29396092
DEBUG: Code 0 at E"`0L*bjuZ+[XW`":29395172
Failed to open disc

Disposable9 wrote: ↑

Sat Sep 14, 2019 9:44 am

Just tried it again with debug logging on:

MakeMKV v1.14.5 win(x64-release) started
Debug logging enabled, log will be saved as C:\Users\<deleted>/MakeMKV_log.txt
Using direct disc access mode
LibreDrive firmware support is not yet available for this drive (id=F8B3C9080B22)
Saved AACS dump file as C:\Users\<deleted>/.MakeMKV/MKB20_v61_The_Matrix_19A7.tgz
LibreDrive compatible drive is required to open this disc - video can't be decrypted.
DEBUG: Code 0 at E"`0L*bjuZ+[XW`":29396092
DEBUG: Code 0 at E"`0L*bjuZ+[XW`":29395172
Failed to open disc

just for fun try another UHD disk it is complaining about libredrive not an unknown volume key this is quite weird
might have to try the old uninstall and reinstall reboot if you haven't

So this is the output I get when I open the Batman Begins UHD disc.

MakeMKV v1.14.5 win(x64-release) started
Debug logging enabled, log will be saved as C:\Users\<deleted>/MakeMKV_log.txt
Using direct disc access mode
LibreDrive firmware support is not yet available for this drive (id=F8B3C9080B22)
Loaded content hash table, will verify integrity of M2TS files.
File 00009.mpls was added as title #0
Title #00010.mpls has length of 31 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00011.mpls has length of 51 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00032.mpls has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00033.mpls was added as title #1
Title #00002.mpls has length of 82 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00034.mpls has length of 60 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title 00020.mpls is equal to title 00033.mpls and was skipped
Title 00036.mpls is equal to title 00033.mpls and was skipped
Title #00000.m2ts has length of 15 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00004.m2ts has length of 9 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00005.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00006.m2ts has length of 17 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00007.m2ts has length of 23 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00009.m2ts has length of 31 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00010.m2ts has length of 51 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00012.m2ts has length of 6 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00016.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00021.m2ts has length of 6 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00026.m2ts has length of 11 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00029.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00002.m2ts has length of 82 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00031.m2ts has length of 60 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Operation successfully completed

I'll try doing and uninstall / reboot / reinstall and see if it makes any difference.

So uninstall / reboot / reinstall didn't fix anything.

If it helps, I found the MakeMKV_log.txt file.

Debug log started at Sat Sep 14 10:58:09 2019 , written by MakeMKV v1.14.5 win(x64-release)
Using 262272KB for read cache.
001005:0000 MakeMKV v1.14.5 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\<deleted>/MakeMKV_log.txt
SDF v060: ASUS_BC-12D2HT_3.00_211512091147_SIK9AG22I281
003007:0000 Using direct disc access mode
SDF v060: ASUS_BC-12D2HT_3.00_211512091147_SIK9AG22I281
001011:0000 LibreDrive firmware support is not yet available for this drive (id=F8B3C9080B22)
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:121264096
DEBUG: Code 0 at !BYd\|M dT`ziq.g:121264119
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:121264096
DEBUG: Code 1 at !BYd\|M dT`ziq.g:121264119
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:121264096
DEBUG: Code 2 at !BYd\|M dT`ziq.g:121264119
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:121264096
DEBUG: Code 3 at !BYd\|M dT`ziq.g:121264119
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:121264096
DEBUG: Code 4 at !BYd\|M dT`ziq.g:121264119
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:121264096
DEBUG: Code 5 at !BYd\|M dT`ziq.g:121264119
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:213132652
DEBUG: Code 0 at %.rR&vsq2cI<A6cT:213141530
DEBUG: Code 0 at E"`0L*bjuZ+[XW`":29400669
DEBUG: Code 2147483648 at %.rR&vsq2cI<A6cT:213132974
DAFD=PAAAADAAAAEABDQkEHgACAQ==
DCE=ZyUiKXWm+lYimlKsaXoW9h/2YqxWfu30FDz0fwvaCwSx90Q690ojGkMmykpkL23E2vIMQ+n7hYP3h+Lgsq2fVcmQ4aLcmy34OuuOfnzWqoqi5A4t+4N8hiWk3TMxV4O/VAhUwtJCkkGi6zFzLPtMP3BklR+npdi8Wg==
DCE=MBKNt6S9SxVGkd4dgb+I6CNwcrxZQ6C/AMQyKN1AmB5BnWhNgrPeh4NZ6ZQHlgZugo6Lx+4zMBCvNTeXSNhO+I5pIeGeE3UnrV4RgVFaes5ghL9+0TFYNVVC+u77JT7HESAwfkG5N1L4J+zlySk5BLUoiDobtpOqJA==
003332:0000 Saved AACS dump file as C:\Users\<deleted>/.MakeMKV/MKB20_v61_The_Matrix_19A7.tgz
003346:0000 LibreDrive compatible drive is required to open this disc - video can't be decrypted.
001003:0020 DEBUG: Code 0 at E"`0L*bjuZ+[XW`":29396092
001003:0020 DEBUG: Code 0 at E"`0L*bjuZ+[XW`":29395172
005010:0000 Failed to open disc
Application exited at Sat Sep 14 10:58:59 2019

Hhmm okay well it's weird that it still says no libredrive support on 3.00 but works for Batman I guess 3.00 on your drive does not support libredrive didn't know that the best thing to do then is to flash the mk version for your drive and then it should work

For what it's worth I'm trying to use MakeMKV on The Matrix (4K UHD boxset trilogy), and am getting the following...

MakeMKV v1.14.5 win(x64-release) started
Downloading latest SDF to D:/Users/Mike/Videos ...
Using direct disc access mode
Using LibreDrive mode (v05 id=067EFCA8EA7E)
Saved AACS dump file as D:/Users/Mike/Videos/MKB20_v61_The_Matrix_19A7.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc
Using direct disc access mode
Using LibreDrive mode (v05 id=067EFCA8EA7E)
Saved AACS dump file as D:/Users/Mike/Videos/MKB20_v61_The_Matrix_19A7.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

Drive Information
OS device name: E:
Current profile: BD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE BH16NS55
Revision: 1.02
Serial number: KLEIAPG5051
Firmware date: 2115-12-11 14:40
Bus encryption flags: 17
Highest AACS version: 66

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Original (unpatched)
Firmware version: 1.02
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Possible, not yet enabled

Disc Information
Label: THE_MATRIX
Timestamp: 2018-04-05 18:01:26
Data capacity: 64.83 Gb
Disc type: BD-ROM UHD
Number of layers: 3
Bus encryption flags: 80

This is the first UHD it couldn't handle. Is there anything I can do?

Try the libre drive firmware
https://www.makemkv.com/forum/viewtopic ... 19&t=19113

dillspooch wrote: ↑

Sat Sep 14, 2019 5:46 pm

Saved AACS dump file as D:/Users/Mike/Videos/MKB20_v61_The_Matrix_19A7.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

This is the first UHD it couldn't handle. Is there anything I can do?

Email the AACS dump and wait for it to be supported.

dillspooch wrote: ↑

Sat Sep 14, 2019 5:46 pm

Saved AACS dump file as D:/Users/Mike/Videos/MKB20_v61_The_Matrix_19A7.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

This is the first UHD it couldn't handle. Is there anything I can do?

To be more clear, your error is not related to the one the OP is getting. Forum search function works, use it. That particular error has been discussed hundreds of times already and how to proceed.

https://www.makemkv.com/forum/search.ph ... mit=Search

I tried it again last night, and for some reason, it worked. Why would that be?
I used the forum search and felt like I was drowning in a sea of answers. Sometimes one needs a little help. I appreciate the assistance.

dillspooch wrote: ↑

Tue Sep 17, 2019 7:22 am

I tried it again last night, and for some reason, it worked. Why would that be?
I used the forum search and felt like I was drowning in a sea of answers. Sometimes one needs a little help. I appreciate the assistance.

New disc, not yet supported until someone emails Mike the AACS dump so he can extract the key and add to the database.

Most times, reading the first post on pinned topics already gives you the answer.
https://www.makemkv.com/forum/viewtopic ... 12&t=16765

An update on this, I returned The Matrix Trilogy and got a replacement.

The Matrix and The Matrix Reloaded have now successfully ripped.

The Matrix Revolutions fails to open with the following log:

Debug log started at Wed Sep 25 21:13:12 2019 , written by MakeMKV v1.14.5 win(x64-release)
Using 262272KB for read cache.
001005:0000 MakeMKV v1.14.5 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\<deleted>/MakeMKV_log.txt
SDF v060: ASUS_BC-12D2HT_3.00_211512091147_SIK98G238195
SDF v060: ASUS_BC-12D2HT_3.00_211512091147_SIK9AG22I281
SDF v060: ASUS_BC-12D2HT_3.00_211512091147_SIK9AG22I281
003007:0000 Using direct disc access mode
SDF v060: ASUS_BC-12D2HT_3.00_211512091147_SIK9AG22I281
001011:0000 LibreDrive firmware support is not yet available for this drive (id=F8B3C9080B22)
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:121264096
DEBUG: Code 0 at !BYd\|M dT`ziq.g:121264119
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:121264096
DEBUG: Code 1 at !BYd\|M dT`ziq.g:121264119
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:121264096
DEBUG: Code 2 at !BYd\|M dT`ziq.g:121264119
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:121264096
DEBUG: Code 3 at !BYd\|M dT`ziq.g:121264119
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:121264096
DEBUG: Code 4 at !BYd\|M dT`ziq.g:121264119
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:121264096
DEBUG: Code 5 at !BYd\|M dT`ziq.g:121264119
DEBUG: Code 2317353437 at !BYd\|M dT`ziq.g:213132652
DEBUG: Code 0 at %.rR&vsq2cI<A6cT:213141530
DEBUG: Code 0 at E"`0L*bjuZ+[XW`":29400669
DEBUG: Code 2147483648 at %.rR&vsq2cI<A6cT:213132974
DAFD=PAAAADAAAAEABDQkEHgACAQ==
DCE=FJoeZ1uCifAGBMk5dOfOEx/cT/wte1k5EvqFaAJOJXFFzyYQ6rcNYCdgSDbniXKP2moV6ceLMpVxU4eDGwQAstjxHbFwHIcrJmhuHwUcdg4VNMsTxi+i9lDRPytqT2/KfVNWBt7uXj+D7p8ot/hcbRFBGyatS7e+LA==
002004:0000 Error 'Scsi error - MEDIUM ERROR:UNRECOVERED READ ERROR' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom1'
DEBUG: Code 0 at p5?Je;AX_`G;i"o:D:213130306
001003:0020 DEBUG: Code 0 at -Ra^nKZ}<\yekbuFBR:29396552
001003:0020 DEBUG: Code 0 at -Ra^nKZ}<\yekbuFBR:29394275
DCE=1Hi/Dlo3nKsKz3+HcSf5xIrBo88bcjZzlI3v+r221lWhinq4jCjLcQb4wJeGk30O834cLHwRzy5syKAVnq4gSPA4sK7bndRZHYcM39qsdqkJtIU5LFtP89epqK5iT2Z5MZnr6Mide5xiWkPOGY2Tyns4JN+pPO6qbQ==
DCE=wcJwdKuDIKRpCb4u/BkgpQHNLAXcOb03e7Tab8N1M3leUV+Euoh0YrZiW6Du9aU8B6Fw7woE4EurKS9DSHvj52Kl4kS97VGj5hadizQY5z4IO5BSZHUWfv7IDWWlZBVBEVImBxF8/4kmlh8mw59PLa/vCtXMr8mhHA==
003332:0000 Saved AACS dump file as C:\Users\<deleted>/.MakeMKV/MKB20_v65_The_Matrix_Revolutions_4E29.tgz
003346:0000 LibreDrive compatible drive is required to open this disc - video can't be decrypted.
001003:0020 DEBUG: Code 0 at E"`0L*bjuZ+[XW`":29396092
001003:0020 DEBUG: Code 0 at E"`0L*bjuZ+[XW`":29395172
005010:0000 Failed to open disc
Application exited at Wed Sep 25 21:17:02 2019

I've emailed MKB20_v65_The_Matrix_Revolutions_4E29.tgz to svq@makemkv.com