Can't rip Anna UHD: "Fatal program error occurred"

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KENSAI
Posts: 42
Joined: Sun Feb 24, 2013 7:50 pm

Can't rip Anna UHD: "Fatal program error occurred"

Post by KENSAI » Tue Sep 24, 2019 7:51 pm

I'm trying to rip a Redbox copy of Anna in UHD, using a Libre-flashed drive that has been working great for over a month with all 4K discs, but this disc is basically crashing MakeMKV. Here's a screenshot of what I'm seeing (I had to make the URL below "code" so the forum software wouldn't truncate it):

Code: Select all

https://drive.google.com/open?id=1HJQiR4_Fve-udNoN0Uz5ISBDFKE9zfu_
I haven't seen this particular problem before - is there anything I should try?

UPDATE: I tried the same drive and disc connected to my laptop, and it didn't crash, instead giving me an error about the volume key not being available.

MakeMKV v1.14.5 darwin(x64-release) started
Optical drive "BD-RE HL-DT-ST BD-RE BU40N 1.03d" opened in OS access mode.
Using direct disc access mode
Using LibreDrive mode (v05 id=866A98CB9C4E)
Saved AACS dump file as /Users/jasondunn/Library/MakeMKV/MKB20_v68_Anna_6AD4.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

hedbert
Posts: 6
Joined: Tue Apr 02, 2019 9:41 pm

Re: Can't rip Anna UHD: "Fatal program error occurred"

Post by hedbert » Tue Sep 24, 2019 10:13 pm

Greetings-
I am experiencing the same error, Failed to Open.

Using direct disc access mode
LibreDrive firmware support is not yet available for this drive (id=FFC6EF9102F9)
Saved AACS dump file as /Users/ednelson/Library/MakeMKV/MKB20_v68_Anna_6AD4.tgz
LibreDrive compatible drive is required to open this disc - video can't be decrypted.
DEBUG: Code 0 at ~z^$s'IWv3oS0Ilo:29396092
DEBUG: Code 0 at ~z^$s'IWv3oS0Ilo:29395172
Failed to open disc

hedbert
Posts: 6
Joined: Tue Apr 02, 2019 9:41 pm

Re: Can't rip Anna UHD: "Fatal program error occurred"

Post by hedbert » Tue Sep 24, 2019 10:16 pm

Greetings-
I have submitted my DUMP file.

avenger09123
Posts: 19
Joined: Tue Jun 18, 2019 2:35 am

Re: Can't rip Anna UHD: "Fatal program error occurred"

Post by avenger09123 » Tue Sep 24, 2019 11:10 pm

Here is the file created by Anna on the 4k UHD disc for decryption if you don't have it yet so it can be worked by the bossman here.

Drive admittedly spun up so loud I thought it was going bad, it did it about 5 times before it finished the can't be read portion and created the tgz for us to send.
Attachments
MKB20_v68_Anna_6AD4.tgz
(3.33 MiB) Downloaded 37 times

hedbert
Posts: 6
Joined: Tue Apr 02, 2019 9:41 pm

Re: Can't rip Anna UHD: "Fatal program error occurred"

Post by hedbert » Wed Sep 25, 2019 6:14 pm

Greetings
Has anyone had luck with this title yet?

jonghotti
Posts: 599
Joined: Tue May 01, 2018 7:04 pm
Location: Earth

Re: Can't rip Anna UHD: "Fatal program error occurred"

Post by jonghotti » Tue Oct 01, 2019 3:54 am

Anyone know if the key has been made for this bad boy?

hedbert
Posts: 6
Joined: Tue Apr 02, 2019 9:41 pm

Re: Can't rip Anna UHD: "Fatal program error occurred"

Post by hedbert » Tue Oct 01, 2019 2:33 pm

Greetings
I have not seen anything yet. :(

audioguy
Posts: 29
Joined: Thu Feb 15, 2018 9:28 pm

Re: Can't rip Anna UHD: "Fatal program error occurred"

Post by audioguy » Tue Oct 01, 2019 9:05 pm

I can't get it to work either. I have two other drives and will try them.

jonghotti
Posts: 599
Joined: Tue May 01, 2018 7:04 pm
Location: Earth

Re: Can't rip Anna UHD: "Fatal program error occurred"

Post by jonghotti » Tue Oct 01, 2019 9:09 pm

So this disc is causing a crash on Windows 10 yet rips fine on macOS High Sierra I think I'm at. Sending a log in would probably help.

oddeyeball
Posts: 24
Joined: Wed Sep 18, 2019 8:20 am

Re: Can't rip Anna UHD: "Fatal program error occurred"

Post by oddeyeball » Wed Oct 02, 2019 6:25 am

At the moment I'm able to rip my best buy 4K UHD Anna.

audioguy
Posts: 29
Joined: Thu Feb 15, 2018 9:28 pm

Re: Can't rip Anna UHD: "Fatal program error occurred"

Post by audioguy » Wed Oct 02, 2019 12:38 pm

I originally purchased 3 drives (all different) to begin my ripping process as I had many hundreds to rip. But, as it turns out, that was a wise decision for another reason. More than I would have thought, when a movie won't rip via one drive, I try another, and 99.9% of the time, that fixes whatever was wrong. I am in the process of ripping Anna now on a drive other than the first one I tried it on and it seems to be working just fine!! (Using Mac OS)

spl147
Posts: 231
Joined: Mon Dec 10, 2012 4:59 pm

Re: Can't rip Anna UHD: "Fatal program error occurred"

Post by spl147 » Thu Oct 03, 2019 6:10 pm

KENSAI wrote:I'm trying to rip a Redbox copy of Anna in UHD, using a Libre-flashed drive that has been working great for over a month with all 4K discs, but this disc is basically crashing MakeMKV. Here's a screenshot of what I'm seeing (I had to make the URL below "code" so the forum software wouldn't truncate it):

Code: Select all

https://drive.google.com/open?id=1HJQiR4_Fve-udNoN0Uz5ISBDFKE9zfu_
I haven't seen this particular problem before - is there anything I should try?

UPDATE: I tried the same drive and disc connected to my laptop, and it didn't crash, instead giving me an error about the volume key not being available.

MakeMKV v1.14.5 darwin(x64-release) started
Optical drive "BD-RE HL-DT-ST BD-RE BU40N 1.03d" opened in OS access mode.
Using direct disc access mode
Using LibreDrive mode (v05 id=866A98CB9C4E)
Saved AACS dump file as /Users/jasondunn/Library/MakeMKV/MKB20_v68_Anna_6AD4.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc
My first reaction is STOP ripping rental discs! Buy them and make backups of your OWN discs

KENSAI
Posts: 42
Joined: Sun Feb 24, 2013 7:50 pm

Re: Can't rip Anna UHD: "Fatal program error occurred"

Post by KENSAI » Sat Nov 02, 2019 10:25 pm

Hey spl147: for the record, I rip the rental, watch it once, then delete the file. I'm not a content pirate, I'm simply time-shifting the viewing window. :mrgreen:

spl147
Posts: 231
Joined: Mon Dec 10, 2012 4:59 pm

Re: Can't rip Anna UHD: "Fatal program error occurred"

Post by spl147 » Sun Nov 03, 2019 12:16 pm

KENSAI wrote:Hey spl147: for the record, I rip the rental, watch it once, then delete the file. I'm not a content pirate, I'm simply time-shifting the viewing window. :mrgreen:
I call BS, and that is a stupid waste of time!

KENSAI
Posts: 42
Joined: Sun Feb 24, 2013 7:50 pm

Re: Can't rip Anna UHD:

Post by KENSAI » Mon Nov 04, 2019 11:29 pm

spl147 wrote:
Sun Nov 03, 2019 12:16 pm
I call BS, and that is a stupid waste of time!
Thank you for your eloquent thoughts on the matter. :lol:

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