UHD Pokémon Detective Pikachu decrypt fail

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Canderous
Posts: 1
Joined: Fri Oct 11, 2019 1:20 pm

UHD Pokémon Detective Pikachu decrypt fail

Post by Canderous » Fri Oct 11, 2019 1:28 pm

Hello,
I just got a copy of Pokémon Detective Pikachu in UHD Version. As I tried to open the disk in MKV I get an Error (Der Volumenschlüssel für die DVD/Blu-ray ist unbekannt - das Video kann nicht entschlüsselt werden). It means Volumekey is unknown - video can't be decrypted.
Does anyone know what to do?

I use the ASUS BW-16D1HT with Firmware 3.02 and I have saved over 30 UHD Blurays with it.

Thanks for the help.

Woodstock
Posts: 6900
Joined: Sun Jul 24, 2011 11:21 pm

Re: UHD Pokémon Detective Pikachu decrypt fail

Post by Woodstock » Fri Oct 11, 2019 2:34 pm

Your log window should have mentioned a dump file being created, and included the full file name of the file. That file should be submitted to svq@makemkv.com so that a volume key can be found.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

st4evr
Posts: 594
Joined: Tue Mar 06, 2018 11:38 pm

Re: UHD Pokémon Detective Pikachu decrypt fail

Post by st4evr » Fri Oct 11, 2019 2:43 pm

Additionally, forum search function works. Use it to search for errors. It will hell you find answers to questions already discussed more quickly. This error has been discussed hundreds of times and exactly what to do in detail.

https://www.makemkv.com/forum/search.ph ... is+unknown

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