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Joker failed to open - dump sent

Posted: Tue Jan 07, 2020 4:43 pm
by rbphelan
Joker 4K retail failed to open. Sending dump now.

Re: Joker failed to open - dump sent

Posted: Tue Jan 07, 2020 7:20 pm
by crzyirishman
Just had the same issue. How does this work? Do I need to send a dump somewhere?

Re: Joker failed to open - dump sent

Posted: Tue Jan 07, 2020 8:52 pm
by zltful
You shouldn't need to send in if it is for the same retail disc set.

If it is for a rental like Red Box or Netflix, then you can.
I don't have the email handy to mail the dump file to but someone should chime in with it soonish.

Re: Joker failed to open - dump sent

Posted: Tue Jan 07, 2020 9:32 pm
by wschmitt55
Same issue for me.

Dumb question: how do I send a dump file?

Re: Joker failed to open - dump sent

Posted: Tue Jan 07, 2020 10:00 pm
by rbphelan
As I've already sent the dump file you shouldn't need to send another. Usually in a day or so (sometimes within hours) Mike will update the key file. Keep trying and eventually it should work. If you need to send a dump file see the hashed keys note pinned at the top of this section. Sometimes there are other versions that will require additional keys. Give it time. The blu-ray worked just fine.

Re: Joker failed to open - dump sent

Posted: Tue Jan 07, 2020 10:25 pm
by d00zah
wschmitt55 wrote:
Tue Jan 07, 2020 9:32 pm
Same issue for me.

Dumb question: how do I send a dump file?
https://www.makemkv.com/forum/viewtopic ... 12&t=16883

Refer to section 'How do I discover the key for a disc I have?'.

Re: Joker failed to open - dump sent

Posted: Tue Jan 07, 2020 10:33 pm
by crzyirishman
rbphelan wrote:
Tue Jan 07, 2020 10:00 pm
As I've already sent the dump file you shouldn't need to send another. Usually in a day or so (sometimes within hours) Mike will update the key file. Keep trying and eventually it should work. If you need to send a dump file see the hashed keys note pinned at the top of this section. Sometimes there are other versions that will require additional keys. Give it time. The blu-ray worked just fine.
Appreciate it!

Re: Joker failed to open - dump sent

Posted: Wed Jan 08, 2020 12:57 am
by heyriddle
I just sent the RedBox dump file in case it is different than the retail dump sent in earlier.

Re: Joker failed to open - dump sent

Posted: Wed Jan 08, 2020 12:55 pm
by rbphelan
Retail version is working.

Thanks Mike!!!

Re: Joker failed to open - dump sent

Posted: Wed Jan 08, 2020 2:54 pm
by sanman68
Redbox version is working. Thanks

Re: Joker failed to open - dump sent

Posted: Fri Jan 10, 2020 12:19 am
by palmerwallace
Anyone having issues with playback right after the title card? Weird that I have no issues playing the file back on a SSD drive, but when I place the MKV rip onto my NAS it stutters throughout the entire exchange with the therapist. Picture and audio both stutter...not like the audio stutter on Black Hawk Down UHD.

Re: Joker failed to open - dump sent

Posted: Fri Jan 10, 2020 6:02 am
by allavallava
4K retail version still a no go... Anyone have success?

Re: Joker failed to open - dump sent

Posted: Fri Jan 10, 2020 4:32 pm
by rbphelan
allavallava wrote:
Fri Jan 10, 2020 6:02 am
4K retail version still a no go... Anyone have success?
It worked for me - purchased at BestBuy. You may have a different key so send in a dump file.

Re: Joker failed to open - dump sent

Posted: Sat Jan 11, 2020 10:35 am
by allavallava
rbphelan wrote:
Fri Jan 10, 2020 4:32 pm
allavallava wrote:
Fri Jan 10, 2020 6:02 am
4K retail version still a no go... Anyone have success?
It worked for me - purchased at BestBuy. You may have a different key so send in a dump file.
Thanks for the heads up. Dump file submitted.

Re: Joker failed to open - dump sent

Posted: Sat Jan 11, 2020 3:04 pm
by allavallava
rbphelan wrote:
Fri Jan 10, 2020 4:32 pm
allavallava wrote:
Fri Jan 10, 2020 6:02 am
4K retail version still a no go... Anyone have success?
It worked for me - purchased at BestBuy. You may have a different key so send in a dump file.
Sent my file earlier, and I am good to go! Thanks team!