UK Flash Gordon UHD

Please post here for issues related to UHD discs
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jmw929
Posts: 3
Joined: Fri Oct 09, 2020 2:22 pm

UK Flash Gordon UHD

Post by jmw929 » Fri Oct 09, 2020 2:27 pm

I am getting this message when trying to access FlashGordon

The volume key is unknown for this disc - video can't be decrypted

First time i have came across this, is there anything i need to do?

Thanks

Woodstock
Posts: 7639
Joined: Sun Jul 24, 2011 11:21 pm

Re: UK Flash Gordon UHD

Post by Woodstock » Fri Oct 09, 2020 3:56 pm

The log will have a path to a .tgz file created as part of the attempted rip. That file needs to be emailed to svq@makemkv.com for analysis.

After a few days, try the rip again. MakeMKV downloads volume keys as needed, once they're created by Mike. But he needs that .tgz file to do it.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

jmw929
Posts: 3
Joined: Fri Oct 09, 2020 2:22 pm

Re: UK Flash Gordon UHD

Post by jmw929 » Fri Oct 09, 2020 4:22 pm

Appreciated that,i have sent it through.

jmw929
Posts: 3
Joined: Fri Oct 09, 2020 2:22 pm

Re: UK Flash Gordon UHD

Post by jmw929 » Sun Oct 11, 2020 12:20 pm

Thank you,it's now working!

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