UK Flash Gordon UHD

Please post here for issues related to UHD discs
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jmw929
Posts: 4
Joined: Fri Oct 09, 2020 2:22 pm

UK Flash Gordon UHD

Post by jmw929 »

I am getting this message when trying to access FlashGordon

The volume key is unknown for this disc - video can't be decrypted

First time i have came across this, is there anything i need to do?

Thanks
Woodstock
Posts: 9914
Joined: Sun Jul 24, 2011 11:21 pm

Re: UK Flash Gordon UHD

Post by Woodstock »

The log will have a path to a .tgz file created as part of the attempted rip. That file needs to be emailed to svq@makemkv.com for analysis.

After a few days, try the rip again. MakeMKV downloads volume keys as needed, once they're created by Mike. But he needs that .tgz file to do it.
MakeMKV Frequently Asked Questions
How to aid in finding the answer to your problem: Activating Debug Logging
jmw929
Posts: 4
Joined: Fri Oct 09, 2020 2:22 pm

Re: UK Flash Gordon UHD

Post by jmw929 »

Appreciated that,i have sent it through.
jmw929
Posts: 4
Joined: Fri Oct 09, 2020 2:22 pm

Re: UK Flash Gordon UHD

Post by jmw929 »

Thank you,it's now working!
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