Goes back to start screen after starting encryption

Please post here for issues related to UHD discs
Post Reply
SamJam
Posts: 1
Joined: Tue Oct 20, 2020 8:03 pm

Goes back to start screen after starting encryption

Post by SamJam » Tue Oct 20, 2020 8:15 pm

Hi, this is my first post on the MakeMKV forums, so I'm very new here. I have a brand new UHD disc that I've tried in 2 different drives on my computer that have been able to successfully rip UHD discs before. This one disc, however, keeps going back to the start screen when I click the "Open blu ray disc" button. Weird! I'm not sure why this happens, or even if there is any solution other than just getting a different disc. I have attached a link to a video documenting my issue. If anyone has any explanation or solution or any information, I would greatly appreciate it!

https://www.youtube.com/watch?v=hQGE0x27hfY

Woodstock
Posts: 7666
Joined: Sun Jul 24, 2011 11:21 pm

Re: Goes back to start screen after starting encryption

Post by Woodstock » Tue Oct 20, 2020 8:40 pm

Your video has the text all but invisible, so you cannot make out what is going on.

If you have debug logging turned on, please post the text from the status window, after you request the disk be loaded.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

Trickyd-1
Posts: 78
Joined: Sat Dec 30, 2017 12:51 am
Location: UK

Re: Goes back to start screen after starting encryption

Post by Trickyd-1 » Tue Oct 20, 2020 9:06 pm

The back to the future trilogy isn't supported yet.
If you look at the log it says that the volume key for the disc is not known.

Try again after a few days when Mike hopefully will have the volume key added.

st4evr
Posts: 673
Joined: Tue Mar 06, 2018 11:38 pm

Re: Goes back to start screen after starting encryption

Post by st4evr » Tue Oct 20, 2020 9:54 pm

The process discussed in this post:

https://www.makemkv.com/forum/viewtopic ... 12&t=23464

Applies to you as well.

Post Reply