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Re: How Long Does It Take To Receive License Key After Purchase
Posted: Fri Jan 19, 2024 1:13 pm
by srblanck
Same issue here. Paypro and MKV need to figure this out or I imagine there will be alot of charge disputes.
Re: How Long Does It Take To Receive License Key After Purchase
Posted: Sun Jan 21, 2024 7:32 pm
by srblanck
Got an email from PAYPRO. Thanks!
Re: How Long Does It Take To Receive License Key After Purchase
Posted: Thu Jan 25, 2024 11:32 pm
by birdman-kew-il
Hi there everyone,
New here in this forum.
Appears I’m having the same issue.
It’s been over 24h now after I purchased the license.
Looks like from what I’ve read in this thread that sensing an email to
support@makemkv.com does not get it done…
What is the “official” corse of action to take to get this resolved? Does anybody know?
Re: How Long Does It Take To Receive License Key After Purchase
Posted: Fri Jan 26, 2024 1:57 am
by Woodstock
"Official" course of action is to make sure you haven't received the message, first. Check spam folders. If your mail service just doesn't deliver what it thinks is spam, find out if they've blocked anything in the last 24 hours. Generally, the message will be in your inbox within 15 minutes of registering, rarely more than an hour.
Second step is to contact the email address you have. It gets answered when Mike is online, which might not (probably isn't) instantaneously. There have been a number of people mention they got the message "very soon" after contacting Mike.