One DVD title is failing for no obvious reason

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Dunebasher
Posts: 4
Joined: Mon Jul 01, 2019 12:26 am

One DVD title is failing for no obvious reason

Post by Dunebasher » Mon Jul 01, 2019 12:42 am

I have the latest version of MakeMKV (1.14.4) and it keeps refusing to save title 02 from I'm Alan Partridge series 1, disc 1. The other five titles saved normally with no issues.

The rip appears to proceed normally, with no strange noises or retries from the drive, but as soon as the progress bar hits 100% it gives me the message "Copy complete, 0 titles saved, 1 failed". There are no other error messages. That title plays normally from the DVD using DVD Player or VLC.

Any suggestions? It's ripping from a USB DVD drive that's connected directly, not via a hub.

Woodstock
Posts: 6327
Joined: Sun Jul 24, 2011 11:21 pm

Re: One DVD title is failing for no obvious reason

Post by Woodstock » Mon Jul 01, 2019 3:43 am

Do you have debug logging turned on? Not all errors will be displayed if you do not. The link in my signature explains how to enable it.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

Dunebasher
Posts: 4
Joined: Mon Jul 01, 2019 12:26 am

Re: One DVD title is failing for no obvious reason

Post by Dunebasher » Mon Jul 01, 2019 10:58 pm

Hi Woodstock,

I thought I'd try it in Isobuster in a different DVD drive on my Windows box, and while it will rip, the resultant file is unplayable. Isobuster reports the sectors as 35% unreadable, even though the playing surface looks perfect and all the other titles on the disc ripped without problems.

The weird thing is that the title plays perfectly when you play it as a normal DVD. The errors only seem to cause problems when you try and rip it.

ted209
Posts: 3
Joined: Thu Aug 22, 2019 9:22 pm

Re: One DVD title is failing for no obvious reason

Post by ted209 » Thu Aug 22, 2019 9:26 pm

I'm having the same problem with this DVD. I've attached the log file in case it helps.

Thanks!
Attachments
MakeMKV_log.txt
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Woodstock
Posts: 6327
Joined: Sun Jul 24, 2011 11:21 pm

Re: One DVD title is failing for no obvious reason

Post by Woodstock » Thu Aug 22, 2019 10:25 pm

I suggest you send the log and .IFO files (as listed in the FAQ in my signature) to support@makemkv.com for Mike to look at. He holds the magic decoder ring that will explain the debug codes, and he may ask for additional information.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

ted209
Posts: 3
Joined: Thu Aug 22, 2019 9:22 pm

Re: One DVD title is failing for no obvious reason

Post by ted209 » Fri Aug 23, 2019 9:28 pm

Done!

Thank you and apologies for not reading the FAQ beforehand.

AlexR688
Posts: 6
Joined: Mon Mar 05, 2012 11:38 pm

Re: One DVD title is failing for no obvious reason

Post by AlexR688 » Sat Sep 07, 2019 10:25 pm

I am also having the exact same issue with this disc - did you ever manage to solve this or hear anything back from Mike?

Thanks

ted209
Posts: 3
Joined: Thu Aug 22, 2019 9:22 pm

Re: One DVD title is failing for no obvious reason

Post by ted209 » Mon Sep 09, 2019 5:36 pm

I haven't heard anything back, although I only submitted this a couple of weeks ago.

I tested the latest version (1.14.5) and it's not fixed in that.

Strange that this is a very common DVD from 2002 and that this issue has existed for so long.

PS this is probably in the wrong forum, as I'm using windows. It looks like a cross-platform issue.

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