Errors running MakeMKV on OS X 10.9 DP

The place to discuss Mac OS X version of MakeMKV
nwoolls
Posts: 9
Joined: Fri Jul 20, 2012 2:16 pm

Errors running MakeMKV on OS X 10.9 DP

Post by nwoolls »

First I want to say I am not looking for a fix or support as I'm sure running your software on a beta OS is not supported. I just wanted to bring it to your attention in hopes that it is something you can fix for the release of the OS this Fall.

The most common error seems to be a dialog that pops up saying 'Fatal error occurred, the program will now exit'. I've seen this opening a disc, in the middle of ripping, or with the app just sitting there doing nothing at all. I've also occasionally received a full error with call stack.

I've captured some images, as well as the debug output and callstack here. Thanks for the great application!
Kewler
Posts: 7
Joined: Thu Jun 20, 2013 3:15 pm

Re: Errors running MakeMKV on OS X 10.9 DP

Post by Kewler »

I'm also using MakeMKV 1.8.3 on OS X 10.9 DP1 and, for me, it's the DASPI kernel extension that doesn't load.
mike admin
Posts: 4065
Joined: Wed Nov 26, 2008 2:26 am
Contact:

Re: Errors running MakeMKV on OS X 10.9 DP

Post by mike admin »

Kewler wrote:I'm also using MakeMKV 1.8.3 on OS X 10.9 DP1 and, for me, it's the DASPI kernel extension that doesn't load.
Other than DASPI, does MakeMKV crash? Also, doest it tell you to install DASPI (DASPI is optional for majority of drives since 1.8.1, you don't have to install it unless MakeMKV tells you to do so).
Kewler
Posts: 7
Joined: Thu Jun 20, 2013 3:15 pm

Re: Errors running MakeMKV on OS X 10.9 DP

Post by Kewler »

mike admin wrote:Other than DASPI, does MakeMKV crash? Also, doest it tell you to install DASPI (DASPI is optional for majority of drives since 1.8.1, you don't have to install it unless MakeMKV tells you to do so).
MakeMKV doesn't crash: I ripped a BD under 10.9 DP1 without a hitch. I'm using a LaCie USB3 external BD-drive (Optiarc inside).

Even though DASPI is optional, I was under the impression that it provided better or more direct "communication" between MakeMKV and the optical drive, no?
mike admin
Posts: 4065
Joined: Wed Nov 26, 2008 2:26 am
Contact:

Re: Errors running MakeMKV on OS X 10.9 DP

Post by mike admin »

Kewler wrote:Even though DASPI is optional, I was under the impression that it provided better or more direct "communication" between MakeMKV and the optical drive, no?
Yes before version 1.8.1 . After 1.8.1 you don't need DASPI unless MakeMKV explicitly tells you to install it.
sparkplug
Posts: 3
Joined: Tue Jun 25, 2013 4:51 pm

Re: Errors running MakeMKV on OS X 10.9 DP

Post by sparkplug »

Kewler wrote:
mike admin wrote:Other than DASPI, does MakeMKV crash? Also, doest it tell you to install DASPI (DASPI is optional for majority of drives since 1.8.1, you don't have to install it unless MakeMKV tells you to do so).
MakeMKV doesn't crash: I ripped a BD under 10.9 DP1 without a hitch. I'm using a LaCie USB3 external BD-drive (Optiarc inside).

Even though DASPI is optional, I was under the impression that it provided better or more direct "communication" between MakeMKV and the optical drive, no?

I would disagree. MakeMKV was working without any problem till I used it under 10.9B1 then I could not rip several films and I did try. It would start to rip but it would fail part way though and before that it would have long pauses. In the end I connected an old USB drive to my mac air which is still running 10.8 and it ripped perfectly without any hold ups.

That said I've just updated to 10.5B2 and are currently ripping and disc and its almost half way so fingers crossed. I had also noticed that my Transmission (Torrent client) had a huge memory leak so I personally think 10.5B1 has issues and not the software running on top of the OS.

Dave
sparkplug
Posts: 3
Joined: Tue Jun 25, 2013 4:51 pm

Re: Errors running MakeMKV on OS X 10.9 DP

Post by sparkplug »

Just ripped a DVD and Blu Ray without any noticeable problem using the 10.9 beta 2. So it looks good except for the fact I could not load DASPI even if I wanted too.
thelegume
Posts: 7
Joined: Thu Jan 31, 2013 10:54 pm

Re: Errors running MakeMKV on OS X 10.9 DP

Post by thelegume »

Thanks for the update on how it's working in 10.9b. I ran 10.9 DP1 for a bit but some of my crucial software was bugging out, so I rolled back to 10.8.4 to wait. It seems like MakeMKV is working normally in 10.9 DP2--now, after several days, is that what you are still seeing? I might go back up to 10.9 before release if MakeMKV and some other software is already stable.
sparkplug
Posts: 3
Joined: Tue Jun 25, 2013 4:51 pm

Re: Errors running MakeMKV on OS X 10.9 DP

Post by sparkplug »

thelegume wrote:Thanks for the update on how it's working in 10.9b. I ran 10.9 DP1 for a bit but some of my crucial software was bugging out, so I rolled back to 10.8.4 to wait. It seems like MakeMKV is working normally in 10.9 DP2--now, after several days, is that what you are still seeing? I might go back up to 10.9 before release if MakeMKV and some other software is already stable.
I'm now running 10.9 DP3 and its still all OK and I've ripped around 10 Blu ray and 5 DVDs in that time. Last time I ran Transmission it still had big memory leaks so the OS still has some big holes in it.
captain
Posts: 175
Joined: Sat Feb 20, 2010 7:11 am

Re: Errors running MakeMKV on OS X 10.9 DP

Post by captain »

I have been having that error repeatably since MakeMKV 1.8.3, and I'm only on Mt. Lion 10.8.3. MakeMKV 1.8.4 does not resolve the "Fatal error occurred, program will now exit." error. I do have DASP 1.3 installed, and no idea how to completely remove it.

I believe the only way to get MakeMKV to run is to reboot, and then it'll be a 50/50 proposition. At least it still runs when it doesn't crash. :-P
liner
Posts: 4
Joined: Fri Jul 26, 2013 3:10 am

Re: Errors running MakeMKV on OS X 10.9 DP

Post by liner »

I have had terrible luck with 1.8.4 and Mavericks DP Build 13A524d ( the latest version) . I almost always (49 out 50) get fatal program errors. Sometimes a gig or two into the rip sometimes longer sometimes while it is sitting idle. Right now for instance I launched it to get the version of MakeMKV and it just crashed. I don't even have a BD in the drive... Here's to hoping this gets fixed soon.

P.S. Love the program and I will be a paid customer when that time comes...
crowfax
Posts: 972
Joined: Thu Feb 18, 2010 5:55 am

Re: Errors running MakeMKV on OS X 10.9 DP

Post by crowfax »

liner wrote:P.S. Love the program and I will be a paid customer when that time comes...
The time is already here if you don't want to keep updating the beta key and messing around:

www.makemkv.com/buy
Home Theater PC: Assassin HTPC, XBMCbuntu 12.0 (Frodo), Intel i5 3570k 3.4 GHz Ivy Bridge w/ HD 4000, LG BD-ROM
Playback Devices: Mede8er MED600X3D, MyGica EnjoyTV 120, Xtreamer SideWinder 3, Crystal Acoustics MediaMatchBox
thelegume
Posts: 7
Joined: Thu Jan 31, 2013 10:54 pm

Re: Errors running MakeMKV on OS X 10.9 DP

Post by thelegume »

It looks like the 'Fatal error occurred, the program will now exit' error is back. Everything was working fine until today and I have now gotten it 6 out of 6 times. Sometimes it will happen as the program is sitting idle, sometimes in the middle of a rip or decrypt. I'm looking for a crash log or something in console but not finding it yet--I'll post it if I do.

I'm on OSX 10.9 beta 4 (latest) running MakeMKV 1.8.4

Edit: Here is a crash log I got one of the times it quit:

Process: makemkv [6203]
Path: /Applications/MakeMKV.app/Contents/MacOS/makemkv
Identifier: com.makemkv.MakeMKV
Version: v1.8.4 (0)
Code Type: X86 (Native)
Parent Process: launchd [256]
Responsible: makemkv [6203]
User ID: 501

Date/Time: 2013-07-30 07:30:41.143 -0600
OS Version: Mac OS X 10.9 (13A524d)
Report Version: 11
Anonymous UUID: 38662D62-ED36-4809-44BB-5CA916459666


Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004

VM Regions Near 0x4:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/MakeMKV.app/Contents/MacOS/makemkv
__TEXT 0000000000001000-00000000062fe000 [ 99.0M] r-x/rwx SM=COW /Applications/MakeMKV.app/Contents/MacOS/makemkv

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libmqt.dylib 0x065a63b8 QLabel::setText(QString const&) + 12
1 com.makemkv.MakeMKV 0x0001a2d1 0x1000 + 103121
2 com.makemkv.MakeMKV 0x0001a162 0x1000 + 102754
3 com.makemkv.MakeMKV 0x0001cd8c 0x1000 + 114060
4 com.makemkv.MakeMKV 0x0001dbad 0x1000 + 117677
5 com.makemkv.MakeMKV 0x000094ec 0x1000 + 34028
6 libmqt.dylib 0x063a101a QMetaObject::activate(QObject*, QMetaObject const*, int, void**) + 1652
7 libmqt.dylib 0x063bf4b3 0x630c000 + 734387
8 libmqt.dylib 0x063a03d8 QObject::event(QEvent*) + 60
9 libmqt.dylib 0x063c3296 0x630c000 + 750230
10 libmqt.dylib 0x063c3409 0x630c000 + 750601
11 libmqt.dylib 0x063939bc 0x630c000 + 555452
12 libmqt.dylib 0x063c2d06 0x630c000 + 748806
13 libmqt.dylib 0x0668246d 0x630c000 + 3630189
14 com.apple.CoreFoundation 0x98249666 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
15 com.apple.CoreFoundation 0x9824902a __CFRunLoopDoTimer + 1354
16 com.apple.CoreFoundation 0x9822e5c3 __CFRunLoopRun + 2515
17 com.apple.CoreFoundation 0x9822d5da CFRunLoopRunSpecific + 394
18 com.apple.CoreFoundation 0x9822d43b CFRunLoopRunInMode + 123
19 com.apple.HIToolbox 0x9aa7a6cd RunCurrentEventLoopInMode + 259
20 com.apple.HIToolbox 0x9aa7a44c ReceiveNextEventCommon + 526
21 com.apple.HIToolbox 0x9abe03b7 _BlockUntilNextEventMatchingListInModeWithFilter + 92
22 com.apple.AppKit 0x99382209 _DPSNextEvent + 1602
23 com.apple.AppKit 0x99381730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
24 com.apple.AppKit 0x9937895c -[NSApplication run] + 727
25 libmqt.dylib 0x06683fe4 0x630c000 + 3637220
26 libmqt.dylib 0x06391de3 0x630c000 + 548323
27 libmqt.dylib 0x06393e22 0x630c000 + 556578
28 com.makemkv.MakeMKV 0x000021f4 0x1000 + 4596
29 com.makemkv.MakeMKV 0x00001f76 0x1000 + 3958

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98188966 kevent64 + 10
1 libdispatch.dylib 0x9038ec39 _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x9038eb1a _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x9818779e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x926dcd21 _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x926dec29 pthread_cond_timedwait$UNIX2003 + 71
3 libmqt.dylib 0x063af326 QThread::msleep(unsigned long) + 170
4 com.makemkv.MakeMKV 0x000023c4 0x1000 + 5060
5 libmqt.dylib 0x063af25b 0x630c000 + 668251
6 libsystem_pthread.dylib 0x926da5ff _pthread_body + 144
7 libsystem_pthread.dylib 0x926da489 _pthread_start + 130
8 libsystem_pthread.dylib 0x926dfcf6 thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x98182f4a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9818213c mach_msg + 68
2 com.apple.CoreFoundation 0x98227ca9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x9822e149 __CFRunLoopRun + 1369
4 com.apple.CoreFoundation 0x9822d5da CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9822d43b CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x99728159 _NSEventThread + 285
7 libsystem_pthread.dylib 0x926da5ff _pthread_body + 144
8 libsystem_pthread.dylib 0x926da489 _pthread_start + 130
9 libsystem_pthread.dylib 0x926dfcf6 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xbfffc5c0 ecx: 0xbfffc5a8 edx: 0xbfffc5a8
edi: 0xbffff7f8 esi: 0x0baae118 ebp: 0xbfffc588 esp: 0xbfffc570
ss: 0x00000023 efl: 0x00210282 eip: 0x065a63b8 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000004

Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14


Binary Images:
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0x9a72c000 - 0x9a7fcfef libvDSP.dylib (423.31) <15E9C4E7-6571-3827-B9A2-6BF0172FBC63> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x9a830000 - 0x9a897ffb com.apple.CoreMedia (1.0 - 1273.17) <21933DE9-0A80-30CA-9008-031D2933C634> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x9a898000 - 0x9a92affe libsystem_c.dylib (997.1.1) <3CD40E0C-A046-3DCA-A440-DE45B1CA615A> /usr/lib/system/libsystem_c.dylib
0x9a92b000 - 0x9a93dfff libbsm.0.dylib (33) <1BE92DB5-0D2F-3BB5-BCC6-8A71EF2A3450> /usr/lib/libbsm.0.dylib
0x9a93e000 - 0x9a96cff3 com.apple.DebugSymbols (106 - 106) <5E461A7E-F2FC-3242-AB44-1F5997420222> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x9a96d000 - 0x9a971ffc libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib
0x9a972000 - 0x9a972ffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <238536D4-7BB5-3069-B835-3E5A9D1D7C48> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9a973000 - 0x9a973fff com.apple.CoreServices (59 - 59) <E3C0E17C-EB66-3378-B3F1-828FFBC93A11> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9a974000 - 0x9a9ddff7 com.apple.SystemConfiguration (1.13 - 1.13) <30EA2CB9-67FC-369C-8605-6D62A6033FF9> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9a9de000 - 0x9a9e7fff com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <BC075D95-0F76-3E5E-B161-91ED7CE5ECCA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x9a9e8000 - 0x9aa00ffe libsystem_malloc.dylib (23.1.7) <A0A7DD06-6C42-3F20-8EB8-58D41A0730C5> /usr/lib/system/libsystem_malloc.dylib
0x9aa01000 - 0x9aa24ff7 libc++abi.dylib (47.1) <693F519E-E281-3670-A1D7-5B6A63CEA448> /usr/lib/libc++abi.dylib
0x9aa25000 - 0x9ad98ff9 com.apple.HIToolbox (2.1 - 686) <34773C44-AF6D-352C-B368-D125918F72E1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x9ad99000 - 0x9adf9ffb com.apple.imfoundation (10.0 - 1000) <9C14BFF6-C0AA-33F6-B5B8-6384287642D8> /System/Library/PrivateFrameworks/IMFoundation.framework/Versions/A/IMFoundation
0x9adfa000 - 0x9ae4dff3 com.apple.CoreMediaIO (401.0 - 4540) <F9469286-565A-30EF-8D30-C26F6F66D771> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x9ae4e000 - 0x9aea1fff com.apple.htmlrendering (77 - 1.1.4) <3DA9E017-7782-38E2-8857-3105F6357349> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 12820
thread_create: 1
thread_set_state: 57

VM Region Summary:
ReadOnly portion of Libraries: Total=311.6M resident=144.1M(46%) swapped_out_or_unallocated=167.5M(54%)
Writable regions: Total=294.0M written=118.8M(40%) resident=37.6M(13%) swapped_out=102.3M(35%) unallocated=256.4M(87%)

REGION TYPE VIRTUAL
=========== =======
CG backing stores 14.3M
CG image 160K
CG raster data 596K
CG shared images 204K
IOKit 20.5M
IOKit (reserved) 4K reserved VM address space (unallocated)
Kernel Alloc Once 4K
MALLOC 251.9M
MALLOC (admin) 48K
Memory Tag 241 124K
Memory Tag 242 12K
OpenCL 128K
OpenGL GLSL 1280K
Stack 65.1M
VM_ALLOCATE 16.7M
__DATA 30.2M
__IMAGE 528K
__LINKEDIT 36.8M
__OBJC 3892K
__PAGEZERO 4K
__TEXT 274.8M
__UNICODE 544K
mapped file 147.6M
shared memory 68K
=========== =======
TOTAL 865.3M
TOTAL, minus reserved VM space 865.3M


Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f35
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.19)
Bluetooth: Version 4.2.0b18 12683, 3 services, 13 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: USB 3.0 HUB

USB Device: USB to ATA/ATAPI Bridge
USB Device: Hub
USB Device: MT1956
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 HUB

USB Device: Ext HDD 1021
USB Device: USB to ATA/ATAPI Bridge
USB Device: Hub
USB Device: My Book 1110
USB Device: My Book
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4, 0x100, 0.12.3, 0x100, 0.12.3
marshalleq
Posts: 14
Joined: Mon Sep 21, 2009 7:31 am

Re: Errors running MakeMKV on OS X 10.9 DP

Post by marshalleq »

I can confirm still happening on 10.9 DP6 and MakeMKV 1.8.4.

Thought it was the disc then realised it just happens after a random period of time, even if not ripping.

Debug log started at Sat Aug 24 05:12:12 2013 , written by MakeMKV v1.8.4 darwin(x86-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.8.4 darwin(x86-release) started
001004:0000 Debug logging enabled, log will be saved as /Users/username/MakeMKV_log.txt
002010:0000 Optical drive "BD-RE HL-DT-ST BD-RE BH10LS30 1.01d" opened in OS access mode.
csft i=3 t=1377321187152
csft i=4 t=1377321188158
csft i=5 t=1377321189165
csft i=6 t=1377321190172
csft i=7 t=1377321191179
csft i=8 t=1377321192186
csft i=9 t=1377321193192
csft i=3 t=1377321197200
csft i=4 t=1377321198206
csft i=5 t=1377321199213
csft i=6 t=1377321200220
csft i=7 t=1377321201226
csft i=8 t=1377321202233
csft i=3 t=1377321207226
csft i=4 t=1377321208226
csft i=5 t=1377321209233
csft i=6 t=1377321210239
csft i=7 t=1377321211246
csft i=8 t=1377321212252
csft i=9 t=1377321213259
csft i=10 t=1377321214266
csf8
csf6
Application exited at Sat Aug 24 05:13:34 2013
marshalleq
Posts: 14
Joined: Mon Sep 21, 2009 7:31 am

Re: Errors running MakeMKV on OS X 10.9 DP

Post by marshalleq »

Actually just got the same error on Windows. No log so not sure if it's exactly the same, but it may be not Mac related.
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