Failed title - Log attached

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ana2451
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Joined: Mon Dec 02, 2019 6:18 pm

Failed title - Log attached

Post by ana2451 » Mon Dec 02, 2019 6:27 pm

I am very new to MakeMKV (this is my first attempt at ripping).
I tried on the Polar Express DVD I have - there are 3 tracks for 3 different languages. I only selected the one for English and deselected everything else.
Every time I run, I keep getting an error and it not working.
I'm not really sure what I'm doing wrong or how to remedy - I've tried searching but haven't been able to find anything helpful for my issue.
The disk isn't exactly in mint condition - some slight smudges - but I was able to get it to work with other programs so I'm not sure if it's the program or what.
Attachments
MakeMKV_log.txt
Log File
(7.94 KiB) Downloaded 7 times

Woodstock
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Joined: Sun Jul 24, 2011 11:21 pm

Re: Failed title - Log attached

Post by Woodstock » Mon Dec 02, 2019 7:53 pm

Smudges cause read errors, so it is best to thoroughly clean the disk. Scratches too; they're worst when they follow the curve of the disk.

I believe Polar Express is a Disney title, and the 3 versions share almost all the same video, so an error in the wrong place will cause problems no matter which version you chose.

SOMETIMES, though, deselecting an audio or subtitle track can let the rip pass by a bad spot; it may be that the bad spot only affects one of the tracks in the title.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

ana2451
Posts: 3
Joined: Mon Dec 02, 2019 6:18 pm

Re: Failed title - Log attached

Post by ana2451 » Mon Dec 02, 2019 8:26 pm

I can get it to work with HandBrake but not with MakeMKV - should I just use that program instead?
None of the DVDs I have are without at least some minor scratches, unfortunately, due to use over the years. Does this program only really work on brand-new or like-new discs?

mike admin
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Re: Failed title - Log attached

Post by mike admin » Mon Dec 02, 2019 8:51 pm

ana2451 wrote:
Mon Dec 02, 2019 8:26 pm
I can get it to work with HandBrake but not with MakeMKV - should I just use that program instead?
None of the DVDs I have are without at least some minor scratches, unfortunately, due to use over the years. Does this program only really work on brand-new or like-new discs?
Can you please test the newly-released 1.14.6, and if it still fails then post the updated log file. Thanks!

ana2451
Posts: 3
Joined: Mon Dec 02, 2019 6:18 pm

Re: Failed title - Log attached

Post by ana2451 » Mon Dec 02, 2019 9:26 pm

Downloaded the new release and tried again - still failed unfortunately..
Attached is the log for this go-around!
Attachments
MakeMKV_log.txt
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