Unable to open "Relaxer" (2018) - The volume key is unknown for this disc - video can't be decrypted

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EmptyJuiceBox
Posts: 2
Joined: Sat Jul 20, 2019 7:06 pm

Unable to open "Relaxer" (2018) - The volume key is unknown for this disc - video can't be decrypted

Post by EmptyJuiceBox » Sat Jul 20, 2019 7:17 pm

Hello all,

Recently, a Sundance film titled "Relaxer" Blu-Ray listing released on Blu Ray on I ordered it online. When trying to use MakeMKV, I get the errors
  • Saved AACS dump file as C:\Users\Juice/.MakeMKV/MKB_v71_RELAXER_734C.tgz
  • The volume key is unknown for this disc - video can't be decrypted
  • Failed to open disc
I placed the AACS dump file on this post.

Any help would be appreciated as i would like to put this movie on my Plex server.

Also this is my first post on the forum so sorry for any errors or missing information. Thank you
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MKB_v71_RELAXER_734C.tgz
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Woodstock
Posts: 6344
Joined: Sun Jul 24, 2011 11:21 pm

Re: Unable to open "Relaxer" (2018) - The volume key is unknown for this disc - video can't be decrypted

Post by Woodstock » Sat Jul 20, 2019 8:22 pm

The fastest way to get a response on AACS and keys is to email the files to svq@makemkv.com for Mike to examine. Posting them to the forum doesn't flag them for Mike.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

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